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If you are like most of our customers, you probably have a lot of questions about switching to solar. Here are some of the most frequently asked questions. If you still have more questions, don’t hesitate to call us. One of our trained energy consultants will be more than happy to help you.

How does billing work?

Every month, you will receive a statement from OneRoof Energy. We even make it easy so you never have to worry about sending in a payment, thanks to our automatic bill pay options. Since you will still be getting some of your energy from the utility company, you will continue to receive a bill from them, based on your lower usage.

How long does it take to install a Tenaga Surya system on my house?

Once the local permitting and approval process has been completed a typical installation is usually completed in a single day. Actual permitting and process times vary depending on county. The industry average for adding a solar system to your home including permitting, design & installation, and connecting to your utility is 90-120 days; however OneRoof aims to surpass industry standards. To learn more about all of the steps of a solar system installation please visit our Design and Installation page.

What if my system isn’t working properly?

If you have a lease or a solar PPA with us we’ll take care of any maintenance or repair issues. As part of our performance guarantee, we continually monitor the performance of the system , and we service and maintain the system at no cost to you for the entire length of the agreement. If there are any problems caused by normal wear and tear with the system, we repair or replace it… at our expense, not yours.

How long is a solar lease agreement and can I buy the system if I want?

Our lease agreement is for 25 years. And yes, if you’d like to buy it, you’ll have buyout options starting in the 7th year, for the amount specified in your agreement.

How long is a power purchase agreement and can I buy the system if I want?

The agreement is for 20 years. And yes, if you’d like to buy it, you’ll have buyout options starting in the 5th year, for the amount specified in your agreement.

What happens if I sell my house at some point?

You have a couple of options. You can transfer the agreement to the new owner; after all, there’s a very good chance the buyer of your home will want to continue enjoying the benefits of solar (and it’s probably one of the many things they like about your house). Assuming they meet our credit requirements, the solar payments simply get transferred over to them. Another option: at any time starting in the 7th year of the agreement, you can purchase the system outright and pass on the investment to the new buyer by including it in your home’s selling price.

What happens at the end of my PPA or lease agreement?

You can do one of three things:

  • You can either purchase the system
  • Extend your solar agreement for additional years
  • Have the system removed

How does the ownership of a Tenaga Surya system work on a house?

If you are using a lease or PPA, which is now one of the most common methods of converting to solar, then you do not own the system. A third party owns, monitors and maintains the system for you. They own and operate the infrastructure and you purchase a portion of your energy from them at a reduced rate. The difference is you now have more control over the rate. We like to think of it as “refinancing your electric bill”.

Will solar panels work on my type of roof?

Yes. No matter what kind of roof you have – tile or asphalt, flat or pitched – we have a system that’ll work for you.

Why do you need my electric usage to design a solar system for my house?

We size your solar system based on how much power you use, not the size of your house. Typically we use your recent electricity bills to analyze your power consumption. That way we can be sure not to oversize the system and design a system to generate the amount of power you need.

Does my Tenaga Surya system work if the power goes out?

Unless you are off-grid or have a battery storage system, your solar system will also be inoperable if the power goes out. Most installations are tied to the grid. If you are worried about this, a simple generator is a great back up solution.

Will Tenaga Surya change my gas bill or just my electric bill?

Photovoltaic panels produce electricity and will not affect your gas bill.

Can I buy solar panels and put them on myself? (DIY Solar)

You can buy the panels, but unless you are a licensed electrician you will not be able to install them. Not only will you run into permitting issues, you won’t be able to take advantage of the installation warranties that come with the panels. Solar PPAs and leases have become quite popular with homeowners who are concerned with the cost of solar. This allows you to get all the benefits of solar without having to install them yourself. Most homeowner are now using a solar lease or PPA, in which case the installation is part of the overall, turn-key package.

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“For our upfront investment we reduced our electric bill from $200 a month to about $200 a year!” — Plew Family

SunDollars Referral Program Agreement

                This SunDollars Referral Program Agreement (“Agreement”) is between OneRoof Energy, Inc. (“ORE”), a Delaware corporation at 4445 Eastgate Mall, Suite 240, San Diego, CA 92121 and you (“Referral Source”, together with ORE, the “Parties”), for certain referral fees in connection with residential solar systems.

               THIS AGREEMENT IS EFFECTIVE UPON YOUR ACKNOWLEGEMENT THAT YOU HAVE READ, ACCEPT AND AGREE TO ADHERE TO THE TERMS AND CONDITIONS CONTAINED HEREIN.

                Referral Source may be in contact with residential homeowners with an interest in residential solar products. ORE is in the business of financing residential solar systems through its financial products. ORE has agreed to offer certain referral fees to the Referral Source in exchange for qualified residential solar system leads.

                In consideration of the foregoing, and for good and valuable consideration, the receipt and sufficiency of which is hereby acknowledged, the Parties agree as follows:

  1. Defined Terms.

               “Countersigned” means a PPA that has been signed by a Homeowner that constitutes a Qualified Lead in accordance with the requirements of this Agreement, and is subsequently reviewed and signed by an authorized agent of ORE and is not subsequently cancelled or terminated.
               “Homeowner” means person(s) who hold legal title to the Residence that is contained in a Lead.
               “Interconnection” means the time at which ORE, in its sole and absolute discretion, turns on the System after ORE receives permission to operate the System from the local utility having jurisdiction over such System.  
               “Lead” means all of the following information of the owner of a Residence who has expressed an interest to the Referral Source in learning more about the installation of a System at such Residence: the full name, phone number, email address, and the street address of such Residence.
               “Qualified Jurisdiction” means certain zip codes within states in which ORE offers residential solar financing products (currently, California, Massachusetts and New York) which shall be communicated to the Referral Source from time to time; provided that ORE reserves the right to amend the Qualified Jurisdiction without prior notice to the Referral Source.
               “Residence” means a single family residence located in a Qualified Jurisdiction.
               “Termination Date” means the one year anniversary of the Effective Date.

  1. Referrals; Qualified Tiers; Qualified Referral Fee.

               (a)   From time to time, the Referral Source may choose to transmit Leads to ORE (name, phone number, email address and address of Residence of the Homeowner).
               (b)   ORE shall contact the Homeowner to set up an in-person meeting (the “Site Visit”). Subject to the Homeowner’s cooperation, ORE, through its representative shall determine if (i) the Homeowner’s Residence is a single-family, owner-occupied residence, (ii) based on the estimated average monthly electric energy usage provided by the Homeowner as evidenced by recent electric utility bills, the estimated average monthly electric utility bill for such Residence is not less than $125.00, (iii) the Homeowner satisfies ORE’s credit requirements as determined by it in its sole and absolute discretion, and (iv) a System can be installed on the Homeowner’s Residence in accordance with the applicable requirements and guidelines (including those of ORE and/or its installers) in effect from time to time. If a Site Visit occurs and clauses (i) and (iv) are determined to be true, the applicable Lead will be a “Qualified Lead”. ORE shall notify Referral Source if a Lead does or does not constitute a Qualified Lead within 10 calendar days (the “Qualified Lead Notice”).
               (c)   ORE shall pay the Referral Source up to $550.00 in the aggregate for each Qualified Lead, dependent upon which Tier (as defined below) the Referral Source belongs to, and subject to the payment milestones (the “Payment Milestones”) below. If Referral Source has previously provided to ORE between 1 and 3 Qualified Leads, he or she shall belong to Tier 1 (“Tier 1”) and if Referral Source has previously provided 4 or more Qualified Leads, he or she shall belong to Tier 2 (“Tier 2”).

 

 

Tier

Payment Milestones and associated Qualified Lead Fees

Site Visit occurs and Lead determined to be a Qualified Lead

Countersignature

Interconnection

Tier 1

$0

$250 payable within 15 days following the end of the month upon which Countersignature occurs

$250 payable within 15 days following the end of the month upon which Interconnection occurs

Tier 2

$50 payable within 15 days of the end of the month upon which the Site Visit Occurs and the Lead is determined to be a Qualified Lead

$250 payable within 15 days following the end of the month upon which Countersignature occurs

$250 payable within 15 days following the end of the month upon which Interconnection occurs

                The amount of the Qualified Lead Fee is subject to change from time to time in the sole discretion of ORE.
               (d)   If any information regarding a Lead is reasonably determined by ORE in its sole discretion as having been previously received by ORE from any other source (including from internal ORE sales, marketing or lead generation efforts), ORE shall have no obligation to take any action with respect to such Lead and such Lead will not be deemed to be a Qualified Lead.

  3.  Modifications. ORE reserves the right to amend the Agreement, its prices, and any aspect of the program in its sole and absolute discretion. Amendments shall be effective 7 days of posting on the Company’s official website. Amendments shall not apply retroactively to conduct that occurred prior to the effective date of the amendment. The acceptance of any benefits under the Agreement constitutes acceptance of all amendments.

  4.  Term; Termination
               (a)   This Agreement begins on the Effective Date and terminates on the Termination Date without further action by either Party.
               (b)   Either Party may terminate this Agreement at any time and for any reason or no reason upon written notice to the other Party.

  5.  Relationship of Parties; Expenses. The Parties shall not be deemed in a relationship of partners or joint venturers by virtue of this Agreement, nor shall any Party be an agent, representative, employee, trustee or fiduciary of the other. Each Party shall be fully responsible for the expenses it incurs during the performance of this Agreement.

       Entire Agreement. This Agreement is subject to ORE’s full terms and conditions and privacy policy available on ORE’s website.

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