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Privacy Policy

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Last Updated: August 22,2014

 

Your privacy is important to us. This Privacy Policy describes how we collect and use the information you provide us on this www.OneRoofEnergy.com or www.SunOpps.com (these websites are collectively referred to as this “Website”). By accessing this Website, or utilizing our services, you agree to be bound by the Terms and Conditions that are in effect at such time. In this Privacy Policy, “Personal Information” means information that is related to an identified person, or that may be used to actually identify a person, including, but not limited to, your first and last name, email address, IP address, phone number, title, birth date, gender, occupation or a home, postal or other physical address or other contact information. It doesn’t include information edited so as to not identify a particular person or Website user.

 

Information Collection and Use

We are the sole owners of the information collected on this Website. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your Personal Information to respond to you, regarding the reason you contacted us. We will not share your Personal Information with any third party outside of our organization, other than as necessary to fulfill your quote request, or in connection with solar installation, service requests or billing matters. If you request a quote, we will ask you to give us Personal Information, as well as the name of your utility and your electricity usage, so that we can prepare a personalized quote for your home.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, changes to this Privacy Policy or other items of interest. You may opt-out of receiving the promotional or marketing emails at any time by either clicking on any unsubscribe link in the e-mail, notifying us as a reply to any unwanted email, or by writing to OneRoof Energy at 4445 Eastgate Mall Road, Suite 240, San Diego, CA 92121. Requests to unsubscribe from OneRoof Energy emails may take 10 business days to process. This opt-out procedure will not be available for emails that are necessary to provide confirmation of a completed transaction (such as a purchase, service request or change in the visitor’s user profile).

When you visit this Website, we collect and store the name of the domain and host from which you accessed the site, the IP address of the computer you used, the browser software and operating system you used, the date and time you accessed the site, cookie information, and all pages within this Website which you access. We may put small data files called “cookies” on your computer. One kind of cookie identifies you as you move through our Website and makes it easier for you to view various site pages. This cookie sits in your computer, not our system, and it expires when you log out and close your browser. Other cookies retain information to make your use of our Website easier, faster and more personalized. You can set your browser to decline any cookie downloads if you wish, though that may change your browsing experience.

When you submit a quote request you will receive emails from us which will include an attachment or link to access your quote and we will also email you information about pricing and financing and answer any questions you may have. If you lease a system, then you will receive emails regarding payment, customer support and installation scheduling. We may also collect information about your transactions with us, the features of any order for product or service you place with us, and any specific instructions you give us regarding a purchase or service request. We may collect information from you in other ways, such as when you correspond with us, participate in an online survey or contact a sales manager, customer service rep or installer in our network of Preferred Roofers and Installers.

Your disclosure to us of Personal Information is voluntary and all such information will be used to customize a quote for you and process your order, enforce this Privacy Policy and our Terms and Conditions, and provide you with excellent service.

 

Sharing Personal Information

There are times when we will provide your Personal Information to other parties:

In order to provide a quote to you in certain geographies, we will share your Personal Information with one or more of our Preferred Installers, all of whom have agreed to process your Personal Information based on our instructions and in compliance with this Privacy Policy, our Terms and Condition, and other appropriate confidentiality and security measures.

When we have a good faith belief that access, use, preservation or disclosure of your Personal Information is reasonably necessary to (a) satisfy any applicable law, regulation, legal process or enforceable governmental request, (b) enforce applicable provisions of our Terms and Conditions, including investigation of potential violations thereof, (c) detect, prevent, or otherwise address fraud, security or technical issues, or (d) protect against imminent harm to the rights, property or safety of OneRoof Energy, its users or the public as required or permitted by law.

In the event you are applying to lease a solar system from us, we may request and share with third parties certain Personal Information from you concerning your credit history and in connection with determining your credit score. This will be in accordance with the terms and conditions that will be presented to you at the time that we request the additional Personal Information required to determine your credit score.

By using this Website, you agree that we can disclose information about you to law enforcement officials or other government representatives as necessary to comply with such governmental orders or requirements, or to investigate any activity that’s illegal or which could expose us to legal liability.

Regarding non-personal information, we may share with third parties certain pieces of aggregated, non-personal information, such as customer electricity usage, responses to our customer satisfaction surveys or how many times you visited a particular page on our Website. Whenever we make such disclosures that aren’t required by law or government order, we’ll ask the information recipient to agree to protect the information in the same way this Privacy Policy states.

 

Notification of Changes and Your Acceptance of this Privacy Policy

By using this Website, you consent to the terms of our Privacy Policy and to this Website’s Terms and Conditions. We may periodically update this Privacy Policy without notice to you, so please check back with this Website so you can be aware of the current terms. We will always note the date of the last update at the top of the page, and encourage you to periodically review this Privacy Policy to be informed of how OneRoof Energy is protecting your information. Your continued use of this Website shall constitute your acceptance of such revised Privacy Policy.

 

Your Access to and Control Over Information

You may opt out of any future contacts from us at any time. By contacting us via the mailing address, email address or phone number given on our Website, you can do any of the following:

See what data we have about you, if any.

Change/correct any data we have about you.

Have us delete any data we have about you.

Express any concern you have about our use of your data.

Children’s Privacy

We do not structure our Website to attract children. Accordingly, we do not to intend to collect Personal Information from anyone whom we know to be under 13 years of age.

Third Party SitesAt times, our Website may contain links to other sites. When you click on one of these links you are being transferred to a website operated by someone other than OneRoof Energy, and the operator of that website may have a different privacy policy. OneRoof Energy is not responsible for the individual privacy practices of these other websites. We encourage you to investigate the privacy policies of these operators.

 

Questions

We welcome questions and comments about our Privacy Policy. As indicated above, we are dedicated to protecting your privacy, and will make every effort to keep your information secure. Questions regarding our Privacy Policy should be directed via email at customerservice@oneroofenergy.com with “Question About Privacy Policy” in the subject header or by telephone at 877-766-3125. Additionally, you may make your request by writing to OneRoof Energy at 4445 Eastgate Mall Road, Suite 240, San Diego, CA 92121.

 

Security

We take precautions to protect your Personal Information. When you submit sensitive Personal Information via this Website, your Personal Information is protected both online and offline.

Wherever we collect sensitive Personal Information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for “https” at the beginning of the address of the web page.

While we use encryption to protect sensitive Personal Information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to Personal Information. The computers/servers in which we store Personal Information are kept in a secure environment.

If you feel that we are not abiding by this Privacy Policy, you should contact us immediately via telephone at 877-766-3125 or via email customerservice@oneroofenergy.com.