Last Updated: August 22,2014
Information Collection and Use
We are the sole owners of the information collected on this Website. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
We will use your Personal Information to respond to you, regarding the reason you contacted us. We will not share your Personal Information with any third party outside of our organization, other than as necessary to fulfill your quote request, or in connection with solar installation, service requests or billing matters. If you request a quote, we will ask you to give us Personal Information, as well as the name of your utility and your electricity usage, so that we can prepare a personalized quote for your home.
When you visit this Website, we collect and store the name of the domain and host from which you accessed the site, the IP address of the computer you used, the browser software and operating system you used, the date and time you accessed the site, cookie information, and all pages within this Website which you access. We may put small data files called “cookies” on your computer. One kind of cookie identifies you as you move through our Website and makes it easier for you to view various site pages. This cookie sits in your computer, not our system, and it expires when you log out and close your browser. Other cookies retain information to make your use of our Website easier, faster and more personalized. You can set your browser to decline any cookie downloads if you wish, though that may change your browsing experience.
When you submit a quote request you will receive emails from us which will include an attachment or link to access your quote and we will also email you information about pricing and financing and answer any questions you may have. If you lease a system, then you will receive emails regarding payment, customer support and installation scheduling. We may also collect information about your transactions with us, the features of any order for product or service you place with us, and any specific instructions you give us regarding a purchase or service request. We may collect information from you in other ways, such as when you correspond with us, participate in an online survey or contact a sales manager, customer service rep or installer in our network of Preferred Roofers and Installers.
Sharing Personal Information
There are times when we will provide your Personal Information to other parties:
When we have a good faith belief that access, use, preservation or disclosure of your Personal Information is reasonably necessary to (a) satisfy any applicable law, regulation, legal process or enforceable governmental request, (b) enforce applicable provisions of our Terms and Conditions, including investigation of potential violations thereof, (c) detect, prevent, or otherwise address fraud, security or technical issues, or (d) protect against imminent harm to the rights, property or safety of OneRoof Energy, its users or the public as required or permitted by law.
In the event you are applying to lease a solar system from us, we may request and share with third parties certain Personal Information from you concerning your credit history and in connection with determining your credit score. This will be in accordance with the terms and conditions that will be presented to you at the time that we request the additional Personal Information required to determine your credit score.
By using this Website, you agree that we can disclose information about you to law enforcement officials or other government representatives as necessary to comply with such governmental orders or requirements, or to investigate any activity that’s illegal or which could expose us to legal liability.
Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. By contacting us via the mailing address, email address or phone number given on our Website, you can do any of the following:
See what data we have about you, if any.
Change/correct any data we have about you.
Have us delete any data we have about you.
Express any concern you have about our use of your data.
We do not structure our Website to attract children. Accordingly, we do not to intend to collect Personal Information from anyone whom we know to be under 13 years of age.
We take precautions to protect your Personal Information. When you submit sensitive Personal Information via this Website, your Personal Information is protected both online and offline.
Wherever we collect sensitive Personal Information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for “https” at the beginning of the address of the web page.
While we use encryption to protect sensitive Personal Information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to Personal Information. The computers/servers in which we store Personal Information are kept in a secure environment.